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Customs Quoting/Sales

Remote, USA

Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry-level to expert advisors, our supportive culture of learning will help you get the career you want.


Job Summary:

This position is responsible for coordinating release and entry processing for air and/or ocean shipments, rail, as well as northern border shipments, including US Customs and/or PGA releases. The Import Specialist will handle the processing of releases for clients that may involve complex standard operations procedures.



  • Ensure accurate and timely processing of shipments.

  • Create customs entries through proper selection of client and client records, interpretation of documentation for all clients' shipments, in a one-step process in our software.

  • Data entry of shipment information for release, rating, and billing and ensuring that all mandatory fields are completed and accurate.

  • Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.

  • In a professional manner, work with shipment stakeholders as required for missing documentation, information, or instructions necessary to release a shipment

  • Verify documentation for release conditions, compliance, and rating compliance (e.g., free trade certificates).

  • Escalate two-step release requirements, authorization, or release issue resolution to required team members.

  • Endeavor to utilize and take advantage of system automation tools that are available to support release processing.

  • Open file/data input for new shipments in relevant systems.

  • Coordinate and prepare entry summary as needed.

  • At the time of release, monitor the status of Customs and PGA releases.

  • Ensure that all sales/operations business rules are adhered to following special client instructions, notes, and alerts. Identify those that are missing or those that have become outdated or ineffective, making recommendations for change.

  • Research and respond to requests for information from the team in a professional manner via phone or email.

  • Prioritize and complete work according to direction, Customs requirements, and Zeus standards.

  • Maintain effective relationships with clients, carriers, forwarders, Customs, etc.

  • Perform other related duties as assigned by management.


Knowledge & Skills:

  • Familiar with all applicable Customs laws, regulations, procedures, and industry practices.

  • Client service-oriented.

  • Organizational skills with the ability to meet tight deadlines.

  • Assertiveness in problem-solving.

  • Excellent communication skills.


Required Experience:

  • 4 years of related experience

  • Licensed Customs Broker 

Job Type: Full Time

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