Customer Success
Digital Analyst

Remote, USA

Zeus is embarking in a digital transformation journey, and we are looking for a Customer Success Digital Analyst to help us create and deliver smart and impactful experiences for our customers. You’ll work closely with our new customers and the design team as well as business stakeholders, business analysts, customs brokers and engineers to ideate and shape the future of the logistics industry.

 

Your responsibilities:

  • Collaborate with a variety of stakeholders to understand the complexity behind our business and create designs that are simple, smart, and elegant

  • Support customers with day to day needs and help with issues that come up

  • Participate in research activities to gather customer insights first-hand

  • Create user flows, personas, info architecture diagrams, and other user/customer artifacts to inform design

  • Collaborate with the product manager to define project timeline and clarify/reframe requirements

  • Create design artifacts ranging in fidelity from concepts to pixel-perfect responsive screens

  • Collaborate and iteratively get to a highly efficient and engaging experience for our transactional site, mobile apps, and desktop tools

  • Create wireframes, prototypes, and high-fidelity screens

  • Present design work to the customers and business stakeholders for review, discussion, and feedback

  • Collaborate with development, guide front-end developers, and review design implementation

  • Participate in maintaining and evolving our design system

Your requirements:

  • Bachelor’s degree in Graphic Arts, Visual Communication, Product Design or related field

  • 2-3 years of experience in digital design, designing websites, mobile apps, or desktop tools.

  • Experience with Figma, InVision, and Sketch

  • Highly collaborative, self-starter that is always interested in learning and growing

  • Strong creative and problem-solving skills

  • Excellent communication, presentation, and interpersonal skills

  • Outstanding ability to respond effectively and appropriately to creative feedback

  • Ability to articulate your concepts and design decisions

  • Analytical and able to consider short-term and long-term consequences to design decisions

  • Online portfolio with software/transactional design work examples

 

What you get:

  • Competitive salary and equitable compensation  

  • Generous Benefits Package globally

  • Company Equity

  • 401k to prepare for your future

  • Paid holidays and flexible paid-time-off

  • Structured onboarding; continuous Learning & Development tied to a personalized career path

Job Type: Full-time

Wake up each day knowing that you are a part of something special. Something real. Something bold.

Are you looking for a place where you will have a role in shaping an industry?

Then it’s time for you to apply to join us.